ABCOM is an IT support company based in Burgess Hill, providing managed IT services to businesses and charities across Sussex and beyond. Established in 1996 and incorporated as a limited company in 1997, the business has developed from a local computer services provider into a wider IT support and technology partner.

During its early years, ABCOM provided computer recycling services for organisations including American Express, the NHS and Roche Diagnostics. The company subsequently expanded into managed IT services after securing an IT support contract with Albion in the Community, the charitable arm of Brighton & Hove Albion.

Today, ABCOM provides services including:

• Managed IT support

• Microsoft 365 support

• Cyber security

• Business broadband

• Business telephone systems

• IT troubleshooting and technical assistance

Its Burgess Hill-based helpdesk manages customer support requests, prioritising enquiries according to severity. ABCOM operates a service level agreement that provides for a response within two hours, with customers supported by named members of its helpdesk and engineering teams.

The company places particular emphasis on developing an understanding of each customer's IT systems and day-to-day operations. This approach has resulted in a number of long-standing relationships, including customers that have worked with ABCOM for more than 15 years.

Through its combination of managed IT, communications and cyber security services, ABCOM supports organisations with the ongoing management, maintenance and development of their business technology.