CQC focus on Policies and Procedures

Having robust policies and procedures has always been a vital component in delivering safe and effective services but also ensures providers comply with their legal responsibilities. Over the last couple of years, we have seen increased scrutiny of policies and procedures by the regulator, especially during the initial registration process.

A common problem is policies are often not up to date or are not effectively communicated to staff. You could have robust, detailed and up-to-date policies but if they are not effectively communicated to staff and their understanding of the policies then CQC will at best give you a Requires Improvement rating under the effective domain and possibly inadequate if these failings are translating into possible risks of harm to the people that use or work in the service.

For more information on CQC focus on Policies and Procedures talk to W&P Compliance Centre