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"TCPro Review"
3.0
Overall Rating
3.0
3.0
Ease of Use
2.0
2.0
Features
3.0
3.0
Customer Service
3.0
3.0
Likelihood to Recommend
3/10
January 9, 2026
Overall it has been helpful in some ways, but I still think it has a long way to go to become software I would describe as an enjoyable user experience. When we have issues we do always get an initial response straight away that the problem is being worked on/ investigated, but it can takes months to get a resolution and we still have many outstanding issues.
Pros
It shows stock levels without having to go downstairs and check. I can see when we have parts on order.
Cons
Its not intuitive at all to use, for example to manually adjust stock levels you need to go to 'locations' not 'stock'. Often it takes longer to figure out how to complete the task in TCPro, than the actual task takes to perform. It has also 'crashed' many times while we have been using it, and we have been unable to do any work using it until its back up and running.
Review source
Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.
Response from Vendor
January 12, 2026
Hi Hannah, thank you for your review. On our recent health check day, these issues were not flagged, however, I have passed the details onto our support engineer to see what can be done to ensure your user experience is as enjoyable as it is for our other users.
For more information on HANNAH W. Service and Installation Leader Mechanical or Industrial Engineering talk to TOTAL CONTROL PRO - DYNAMXMFG