Case Study | Birds the Confectioners of Derby

”We needed a sophisticated project portfolio management solution and Tidyco provided the in-depth product knowledge and project management expertise required to make our vision a reality,” states Chris Gill Engineering Maintenance Manager for Birds of Derby, a Derbyshire based Bakery boasting over 55 shops with over 350 pieces of refrigerated equipment. “ Since Tidyco also based in Derby took over the running of re-active breakdowns we have the assurance that any breakdown will be dealt with asap which is vital as all our products are baked fresh on that day”. Tidyco have responded to over 95% of breakdown calls within the same day as they were reported Chris states. Meeting customer expectations when serving extremely cost- and quality-conscious customers, such as those in the food and drinks industry can be a challenge at the best of times, running an efficient production and operational facility is crucial. Staying on top of costs and quality requires ready access to information. Unfortunately, many successful enterprises find themselves with data dispersed among a variety of applications that were deployed in efforts to respond quickly to rapidly changing business requirements. At Tidyco they have developed an in house database / customer portal which allows the customer to log a service call by simply scanning the readable asset tag which is located on each piece of equipment. Mr Gill said ” having the abilty to log onto my own portal is a great asset to us here at Birds, we can keep track on what we spend on a particular piece of equipment whilst seeing online the latest engineers work sheets and invoices”.

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