Customer Care + The School Run Course

Demonstration of an ability to adopt behaviour to enhance the image of the company. Working Relationships with customers and colleagues. Customers expectations. Effective Communication. A guide to managing conflict. Practical solutions through notes, handouts and a questionnaire to overcome barriers and 'Maintaining the relationship'. Legislation relevant to The School Run. Drivers and others responsibilities for the school run. Conduct regulations. Risk assessments. Dealing with emergency situations. Driver distractions. Dealing with difficult behaviour.

For more information on Customer Care + The School Run Course talk to Nationwide Transport Breakdown Services Ltd