State Disbursements Review

Issue: C&CA's audit discovered that a midwestern state maintained a reimbursement program for expenses resulting from the maintenance of the wireless 911 network. This program required each cellular customer to pay a 911 fee to fund both the 911 call centers and the administration of the reimbursement program. Cellular providers were required to submit detailed monthly expense reporting to the state to receive reimbursement. Findings: Our client invoiced the midwestern state for reimbursement of expenses for the period in question but did not receive payment. Financial Impact: Due to our efforts, our client received reimbursement of almost $11 million. Solution: After further research, we learned that the 'lost' funds were not reimbursed due to our client's failure to properly report cellular subscriber zip codes and reimbursement invoice documentation errors. Following two years of meetings and follow-up, our client and the state resolved all outstanding issues. Due to persistence in pursuing the claim, our client received reimbursement of almost $11 million and corrected a key processing breakdown related to the 911 reimbursement program.

For more information on State Disbursements Review talk to Cost and Compliance Associates Ltd