Why the Support You Get From Your Web Hosting Company Is So Important
- 23 Jul 2015
Of course, any web hosting company worth its salt will be able to promise you this, and that still leaves you with a very broad field of seemingly equivalent companies to choose from. One thing that can really help you to differentiate between your available options is to add to the equation not only how much of the time they guarantee to keep your site up and running, but what they promise to do if you encounter any problems.
Why Good Support Is Crucial From a Web HostThere can be very little more frustrating than trying to get a technical problem resolved when the customer support is bad. When it is something as important as your website, delays in having your issue addressed will not just give you a headache, they may also cost you money. You need to know how the company you deal with handles technical issues, how they assign priority to them, and what the service level agreements are in terms of fixing your problem.
All of the best companies, like bestwebhosting.co.uk, offer 24/7 support. You should always be able to speak to a real person, whether over the phone or by web chat, as soon as a problem is identified. From there, you should be clearly informed about what is going to be done to fix the issue and how long this will take. This is standard support best practice, but how effectively it is done will depend on your hosting company's level of staff training and their internal policies.
How Can I Tell if a Company Has a Good Customer Support Service?Many web hosting customers never actually need to contact technical support, so general ratings of how good a supplier is are not the best way to decide, as these are most likely to be heavily swayed by the views of customers who have not experienced a support issue (and so based on things like the price and the speed). Instead, look for full written reviews by real customers on consumer websites, or try looking on Twitter for mentions of the company – people tend to take to social media to complain when they have a bad experience so a lack of any negative mentions is very reassuring.
It can be hard to choose between the many similar sounding web hosts out there, but with a little research, you can establish who is likely to give you outstanding support.