Warehouse Access Made Easy: A Guide to Using Mobile Steps Safely

Warehouse environments require a measure of safety that a sturdy ladder often isn’t enough to fulfil and for this reason, many workers and owners prefer the use of mobile steps. Designed specifically for frequent use in commercial and industrial settings, they provide a stable, controlled alternative to ladders and improvised access methods. However, the safety benefits of mobile steps are only fully realised when they are selected correctly and used in line with best practices.

As access specialists, TopTower are more than familiar with the safety guidance best applied to warehouse equipment, and this is our advice for implementing mobile safety steps in your place of work.

What are mobile steps?

Mobile steps are wheeled access units designed to provide safe, repeatable access to elevated areas. Unlike ladders, they offer wide, slip resistant treads, secure handrails, a solid, stable system, and a spacious working platform. This makes them particularly well suited to environments where staff need to access shelving or racking repeatedly throughout the day.

In warehouses, mobile steps are commonly used for order picking, stock rotation, quality checks, inspections, cleaning, and light maintenance tasks. Because they are designed to be moved easily between aisles and lock securely when in use, they are safer than standard ladders.

Choosing the right mobile steps

Selecting the correct mobile steps is a critical safety decision. Warehouses differ in layout, racking height, aisle width, and task type, so the steps chosen must suit the environment they will be used in.

Working height

Mobile steps should allow users to reach stock comfortably without stretching or standing on guardrails. A properly sized platform provides enough space to stand securely while handling items or tools.

Load capacity

In warehouse settings, the load rating must account for the user, carried items, and any tools required for the task. Heavy duty mobile steps are designed to withstand regular industrial use and provide consistent stability.

Mobility

Load activated braking systems ensure that the steps lock automatically when climbed, reducing the risk of movement.

Handrails

Full height handrails on both sides and guardrails around the platform provide reassurance and fall protection, particularly during repetitive picking tasks.

Build quality

Steel mobile steps are ideal for demanding warehouse environments, offering long term durability and resistance to impact. Aluminium steps provide a lighter alternative where frequent movement is required, while still maintaining strength and stability.

How to use mobile steps safely

Safe use of mobile steps should be embedded into everyday warehouse routines. Even the most robust equipment relies on correct behaviour to deliver its full safety benefits.

Correct positioning

Mobile steps should always be placed on a flat, level surface, free from packaging, spillages or obstructions. They must be positioned squarely in front of shelving or racking to avoid sideways movement or overreaching.

Before climbing, users should confirm that all castors have fully engaged their locking mechanism.

Safe climbing

Users should climb facing the steps, using the handrails provided and maintaining three points of contact at all times. Movement should be steady and controlled, particularly in busy areas. Descending should be carried out with the same care, ensuring the steps remain locked until both feet are back on the ground.

Working from the platform

Once on the platform, users should keep their feet within the standing area and avoid leaning beyond the guardrails. If an item is out of reach, the correct action is to climb down and reposition the steps, not to stretch or lean.

Managing loads and tools

Only light, manageable items should be handled while climbing. Tools should be carried in belts or small trays to keep hands free. Heavier or awkward items should be handled using alternative equipment. Exceeding the load rating of the steps compromises stability and must be avoided.

Never move steps while occupied

Mobile steps should never be repositioned while someone is standing on them. Load activated brakes rely on weight being applied to function correctly, and movement under load can result in sudden instability.

Awareness of the environment

Before using mobile steps, users should consider forklift routes, pedestrian traffic and nearby operations.

Inspection and training

Although mobile steps are simple to use, training is essential. Staff should understand how to operate them safely and carry out basic pre use checks.

Visual inspections should be completed regularly, checking treads, handrails, wheels and locking mechanisms. Formal inspections by a competent person should be scheduled and recorded. Any damaged equipment should be taken out of service immediately.

Training should be reinforced periodically to prevent bad habits developing.

Common Mistakes When Using Mobile Steps

Many warehouse incidents involving mobile steps stem from avoidable errors. Common mistakes include:

Using steps that are the wrong height for the task: Standing on guardrails or stretching upward indicates the steps are too short. Always select a unit that allows safe access without overreaching.

Failing to engage braking or locking mechanisms: Always check that load activated brakes or manual locks are fully engaged before climbing.

Overreaching from the platform: Leaning sideways or forward beyond the handrails destabilises the unit. If the task is out of reach, climb down and reposition the steps.

Carrying heavy or awkward items while climbing: This affects balance and grip. Use alternative handling methods or position items on the platform before working.

Moving steps while occupied: Even small movements can cause loss of balance. Always descend fully before repositioning.

Ignoring minor damage or wear: Loose handrails, worn treads or damaged wheels may seem insignificant but can quickly lead to accidents. Faults should be reported and rectified immediately.

Poor housekeeping on the platform

Tools or packaging left on the platform create trip hazards. Keep the working area clear at all times.

Using mobile steps as a substitute for other access equipment: Mobile steps are ideal for light to medium tasks. For extended work at height or heavy lifting, consider platforms, towers or mechanical solutions instead.

Legal responsibilities

Employers are legally required to provide suitable access equipment and ensure it is used safely. In the UK, this includes compliance with the Work at Height Regulations 2005 and PUWER. Providing high quality mobile steps, such as those in the TopTower range, alongside proper training, inspection and risk assessment, helps businesses meet these obligations and protect their workforce.

Sourcing the best mobile safety steps

Safe warehouse access starts with using the right equipment for the job. While good practices and training are essential, they must be supported by access solutions that are built for demanding industrial environments and designed to be used day after day.

TopTower supplies a comprehensive range of mobile safety steps and access equipment specifically developed for warehouse, logistics, and industrial applications. From heavy duty mobile steps with load activated braking systems to specialist access solutions for picking, inspection, and maintenance tasks, TopTower products are designed with safety in mind.

Whether you are looking to improve safety in picking aisles, reduce reliance on ladders, or standardise access equipment across your warehouse, we can help you select a solution that matches your operational needs. Alongside mobile steps, their range includes access towers, platforms, podiums, and specialist height access equipment to support a wide variety of tasks.

For more information on Warehouse Access Made Easy: A Guide to Using Mobile Steps Safely talk to Toptower Ltd