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Nationwide Coach Assistance Ltd

+44 (0) 161 336 9389

'Pay On Use' Coach Breakdown Specialists

'Pay On Use' Coach Breakdown Specialists

Nationwide Coach Assistance Ltd ( NCA Ltd) was established in 2001 to provide coach operators with a dedicated complete “One Stop Shop” type service to respond to your entire breakdown needs.

Working with the same values as NTBS we offer a TRUE PAY ON USE service and coverage anywhere in the UK and 32 European countries. At all times we strive to deliver a service level you would expect when in need of a speedy emergency roadside assistance, and at competitive rates. Helpful and knowledgeable staff are at the end of a phone 24/7, who mobilise the nearest most competent agent to attend to your situation. The target is to be in attendance within one hour, subject to traffic and weather conditions. The first and foremost consideration is to get the vehicle mobile again safely, in the shortest possible time. If the roadside repair exceeds an agreed roadside cost limit, contact is made for authorisation to continue. If a recovery is required quotations are obtained and you operator make the decision.

NCA Ltd, operating from Denton, Manchester provides support to any type, model or age of coach, plus all special and ancillary equipment. The service includes roadside assistance and repairs ranging from mechanical to auto electrics through to passenger lifts, air conditioning and PA systems. Specialist recovery can be arranged when required, and a replacement coach to transfer passengers to an agreed destination or to allow them to continue on their planned journey.

There is also an opportunity for reciprocal business. NCA Ltd have created their own database of operators who have agreed to offer replacement coaches where availability permits, and are always keen to add additional operators to either the repair / recovery agent and replacement coach databases.

As Associate members of CPT, knowledge of the industry is a key factor in the success of NCA, coupled with access to a huge network of approved agents, who are specialists in their field. We strongly believe in and apply a “hands on” style of management, which enables a consistent delivery of a helpful quality response with effective communications to operators in trouble, assisting them to project a caring image to their customers and to help protect their reputations and commitments.

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