Customer Satisfaction Monitoring workshops

ISO 9001: 2000 takes a fresh look at customer satisfaction. Instead of simply responding to customer complaints, you are required to measure “the perception of your customers with your products and services”. This means asking customers two basic questions “What is it that we do that matters most to you?” and “How do you rate us on these important issues?” In this one-day in-house workshop we will show key staff how to measure customer satisfaction and derive real business benefits. They will learn how to do this from both an external and internal customer perspective.

For more information on Customer Satisfaction Monitoring workshops talk to JEMO Ltd