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Aurora Lighting has raised the bar on after-sales support with a three-year on-site warranty for selected commercial and industrial luminaires, in addition to its standard five-year product warranty. It’s a clear signal of Aurora’s commitment to quality, performance and peace of mind for electricians, contractors and end users.
What’s covered
Aurora will replace, repair or rectify any covered product with a material or manufacturing defect. Call-out charges for approved technicians are included, giving you hassle-free support if something goes wrong.
Eligibility
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Products purchased on or after 1 June 2023
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Registration completed within 90 days via Aurora’s warranty page
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Bought through an authorised UK wholesaler such as Expert Electrical Supplies
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Valid in the United Kingdom only
Covered product ranges
Downlights: LumiCS, ReflectCS, ELumi, PavoCWS, SlimFit, CurveE
Linears: BatPacCWS, BatPac, LinearPac, InterLEDCS, Princeton
Bulkheads: OrbitalCWS, MestorCWS, HerculesCS
Panels: BackLite, BackLite Pro
Highbays & floodlights: Cosmos Pro, Proxima
Exclusions
Cosmos LITE products, misuse, accidental damage, incorrect installation, third-party installation issues and similar non-warranty faults are not covered.
How to claim
Have the following to hand:
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Proof of purchase
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Completed warranty registration
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Electrical Installation Certificate (BS 7671)
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Periodic Inspection Report (BS 7671)
All claims must be authorised in advance, and repairs are carried out by Aurora-approved technicians.
Why it matters
This on-site warranty offers:
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Minimal disruption on critical projects
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Reduced costs from unforeseen call-outs
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Greater confidence when specifying large-scale commercial lighting
Whether you’re fitting out offices, schools, warehouses or retail spaces, choosing from Aurora’s covered ranges gives you long-term reliability backed by professional support.
For more information on Illuminate with Confidence: Aurora’s 3-Year On‑Site Warranty talk to Expert Electrical Supplies Ltd