search

Three Richmond Council Services Gain Charter Mark

Three Richmond Council Services Gain Charter Mark
06/06/2006

Three services at Richmond upon Thames Council have recently gained Charter Mark, the Government’s prestigious award for excellence in customer service. Two services at Richmond Council, Waste Recycling and Enforcement, and Planning, have gained Charter Mark for the first time. Richmond Council’s Registration Service has renewed its Charter Mark.

Other Richmond Council services with Charter Mark include: Residential Environmental Health; Customer Services; Consumer Protection; Community Safety; Cemeteries; Housing; and Health Development.

Why Charter Mark? “We decided to apply for Charter Mark because we believe we provide a good service and our customers are increasingly satisfied with it,” says Richmond Council Environment Directorate Quality and Performance Manager, Radhika Jerath. “We had undergone two Audit Commission inspections, which reiterated that our services were good and continually improving, and we wanted to take this to the next stage through Charter Mark recognition.”

SGS “very willing to help”
“When the method of obtaining Charter Mark changed, SGS visited us to explain how they could support us in achieving Charter Mark status.” says Radhika Jerath. “We found SGS to be very willing to help us achieve this award and, after we used SGS for one assessment and built up a good relationship, we’ve stayed with them.”

SGS’ assessors have been impressed with Richmond Council’s services, citing examples of best practice such as its schools recycling education programme.

Benefits of Charter Mark “Charter Mark has brought several major benefits,” says Radhika Jerath. “It has helped to bring staff closer together as a team, given staff a sense of achievement, provided recognition for our hard work and professionalism, made us more confident with customers and more customer focused – for example by improving our documentation and website – and helped us to produce improvement and action plans.

“Charter Mark has proved a highly positive experience and we’re looking to extend it across the entire directorate.”

Enquiry Form



More News

SGS TO HOST WEBINAR ON MANAGING MENTAL HEALTH AND WELLBEING IN THE WORKPLACE

SGS TO HOST WEBINAR ON MANAGING MENTAL HEALTH AND WELLBEING IN THE WORKPLACE

For health and safety managers, the challenge of understanding and managing psychosocial risk factors as part of an occupational health and safety man...

Read More
SGS – TRAIL BLAZERS FOR THE TEXTILE INDUSTRY

SGS – TRAIL BLAZERS FOR THE TEXTILE INDUSTRY

The burning behaviour of textiles, whether for nightwear, day wear or furnishings, such as bedding, upholstery, curtains and carpets, is an important ...

Read More
Leading Components Supplier Achieves Vital Certification to Revised Automotive Quality Standard

Leading Components Supplier Achieves Vital Certification to Revised Automotive Quality Standard

Birmingham-based Cameron Price is a leading supplier of automotive components. Established in 1960 as a precision plastic component injection-moulder ...

Read More

Read More

Read More

List your business

Would you like to register your company on one of the UK's largest and most effective Trade websites?

Are you looking for a reliable and consistent source of enquiries from your industry sector? Would you like to see why Find the Needle clients come back year after year to use our service? If so then feel free to register using the link 'here'.

Register
Office Address: