Why Live Chat?

What: So, what do we mean by live chat? Well, it’s an app that lets you monitor and chat with visitors on your website via a pop up window. In their simplest form they can be free and for more tailored and branded versions there is a monthly fee. Why: Nowadays we all want information and we want it instantly. Indeed whilst our expectations are increasing, our willingness to wait is decreasing. It was felt that live chat would make it easier and more convenient for our website visitors to contact us. Often composing an email or picking up the phone for a simple question or where an instant response is required is unappealing, particularly where only a generic email or phone number is the only alternative. The live chat functionality makes us more approachable, providing a means for website visitors to make immediate contact, pose questions, and obtain information. It also embraces the growing digital arena. We suspect that in some instances the increased approachability and less formal nature of live chat results in the enquirer being more forthcoming than they might have been via phone or email. When: Norbar has offered a live chat feature on our website since December 2016. Since then we have had in excess of 110 conversations or dialogues with enquirers each month, from around the globe. The variety of questions and enquiries is very broad. Specific product details, office hours, nearest distributors, lead times and prices are just a taste of the subjects covered. Live chat dialogues have generated sales leads, prompted visits to perspective customers and resulted in sales. Where: The live chat function can be found at the bottom right of any page on our website. So, from any corner of the world where the website can be accessed we can be contacted. Now, if you have any questions for Norbar then please ask them, and live chat may well be the best way for you to do so…

For more information on Why Live Chat? talk to Norbar Torque Tools Ltd