Ibiza Rock Bar, Leeds

Famed for its carefree and jubilant crowd of party-goers, the Ibiza Rock Bar, situated on the infamous Call Lane in Leeds city centre, is a small but perfectly formed piece of Ibiza. The Rock Bar is a lively party venue playing host to revered DJs and live acts, but as any well respected late night venue would concur, the risks associated can be great. In 2010, The Rock Bar suffered a heavy loss - a faulty glass wash machine installed in the club caught fire, giving rise to severe internal damage to both fixtures and fittings. The Insurance brokers at the time refused to pay the claim citing an inaccuracy in the policy however, in November 2011 after reviewing the market, The Rock Bar appointed NDML as their preferred broker who immediately resurrected the claim and reprised negotiating on the clients behalf. NDML reaped success where the previous brokers had failed. The anomaly that was obstructing the initial claim was overcome and to the clients delight an attractive settlement was reached in a timely fashion. Rob Carlton, proprietor, offered the following praise: “I have been in business for many years and have used various insurance company’s and brokers during that time, but I have to say the service I received from NDML was fantastic and went far beyond my expectations. In truth, most people are never sure of the correct procedures for reporting a fire as they hopefully never have to, but within hours of reporting the incident, NDML took complete control of the matter and their experienced staff managed the situation effortlessly. They guided us through what is an insurance minefield and dealt with our frustrations in a calm, professional manner that helped to get our business back on track. I have since recommended NDML to friends and would have no hesitation in doing the same over again; by far the best brokers I have every dealt with. Once again a huge thank, we couldn’t have got through this ordeal without you.” The Rock Bar continue to use NDML as their insurance provider, due in large to the professionalism demonstrated during that first claim. The tenacity shown by all staff during the entire process is a reflection of the unique service NDML offer to all their clients; unparalleled in the industry. The experience cemented a lasting relationship, built on trust, confidence and sincerity.

For more information on Ibiza Rock Bar, Leeds talk to NDML Insurance Specialists