Collingwood Arms Hotel, Cornhill-on-Tweed

Mr Stephen Brennan, General Manager, talks first impressions, aftercare service and why he would highly recommend Hotel Insure to fellow GM's/owners. Initial contact “I was initially contacted by Hotel Insure in 2014 by one of their Account Executives and whilst the quote they offered was indeed competitive, for various reasons we did not utilise their services last year. However, when the time came for us to start looking this year, I was compelled to contact Hotel Insure as I felt our current policy didn’t fully cover all aspects of the hotel or our business operation and the premium was (in my opinion) significantly high for a hotel of our size. First Impression Upon meeting the Account Executive he was very keen to demonstrate that Hotel Insure could offer us both an insurance policy that would cover my areas of concern and be financially appropriate to a business of our size. He spent several hours at the hotel explaining the policy details to me in person and made a point of inspecting the property to ensure there would be no hidden surprises once the policy was in affect. After Care The aftercare service provided by both the Account Executive and our individual Account Handler since the policy has been up and running has been excellent. I recently had a query regarding the leasing of computer equipment and the necessary insurance cover; it was handled promptly by the staff who informed all relevant parties with no further involvement required from myself. Recommendation I highly recommend Hotel Insure as they have a good understanding of the hospitality industry and the incidents that can occur, be them accidental or malicious, involving staff and guests alike. After explaining the key elements of my business and the concerns I had regarding the current policy and broker, Hotel Insure ably sourced a suitable insurer with a long history of working with similar businesses thus the experience and know-how to deal with all risks - in addition a more agreeable premium for a business of our standing was arranged. I have no hesitation in suggesting that the owners will be more than happy to continue the relationship with Hotel Insure once the current policy comes to its natural expiration.”

For more information on Collingwood Arms Hotel, Cornhill-on-Tweed talk to NDML Insurance Specialists