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Field service technology leader FLS – FAST LEAN SMART has been recognised for its innovation in sustainability, winning the Best Decarbonisation Approach at the inaugural Housing Executive Awards. The accolade highlights the environmental impact of the company’s dynamic field service planning solution, FLS VISITOUR, and its contribution to supporting the UK’s Net Zero targets.
Held at the Bolton Wanderers FC Stadium, the event celebrated excellence across the UK housing sector, with FLS honoured for its commitment to tangible environmental benefits and improved resident communication.
Driving Efficiency and Cutting Carbon Emissions
FLS VISITOUR is an AI-powered, algorithm-driven field service scheduling solution that enables housing providers, contractors, and direct labour organisations (DLOs) to reduce travel distances, fuel usage, and carbon emissions. The software dynamically optimises routes and appointment scheduling in real time, helping operatives—from maintenance and repair teams to compliance inspectors—reach tenants efficiently while lowering environmental impact.
Typical results from housing providers using FLS VISITOUR include a 30–50% reduction in driving distances, increased capacity of more than one extra appointment per shift, and SLA adherence rates of up to 99.5%.
Award-Winning Sustainability Innovation
Judges at the Housing Executive Awards praised FLS for its “innovative scheduling and planning approach,” which not only reduces carbon emissions but also enhances the tenant experience through real-time updates and self-service functionality.
Jeremy Squire, UK Managing Director at FLS – FAST LEAN SMART, said:
“With the recent addition of Wates Property Services, our customers provide repairs and maintenance services to two million properties across the UK and Europe. FLS is committed to supporting the housing and wider sectors to achieve efficiency through optimisation, with reducing driving distances and minimising wasted materials presenting a huge opportunity to address carbon footprints.
“It’s fantastic to be working with so many partners across so many sectors, which together are all helping us to realise this success, with our best-of-breed dynamic scheduling unlocking huge net zero value.”
FLS VISITOUR: Transforming Field Service Operations
FLS VISITOUR’s advanced dispatching technology continually recalculates the most efficient routes for field teams, incorporating features such as predictive traffic-based driving times, EV charging breaks, and reduced depot visits. These intelligent capabilities support compliance with Awaab’s Law and help organisations meet Tenant Satisfaction Measures (TSMs).
By combining efficiency, sustainability, and tenant-focused design, FLS VISITOUR continues to demonstrate how technology can deliver measurable environmental and operational benefits across the housing and property services sectors.
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