Implementing performance improvement ISO9004

Course Description ISO 9004 was developed alongside ISO 9001: 2000 to provide guidance for organisations with ISO 9001 systems on how to improve their management systems. It mirrors the clauses of ISO 9001 with the potential improvements identified against each requirement. Appendices include a self assessment based on the management maturity grid pioneered by American quality guru Phil Crosby for organisations to rate themselves in categories from “no formal approach” to "best in class performance”. This two day course shows you how to develop your quality management system from the ISO 9001: 2000 base line to whatever level is appropriate to your organisation. The concentration is on achieving the needs of all stakeholders in the business including the customers, shareholders, employees and other interested parties such as pressure groups.

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