Unique label system to transform Ecommerce returns market

Cobalt Systems, specialists in realtime barcode label automation, are set to launch a unique solution at IMHX. Cobalt’s NexPlex system is a real-time, multi-layered label with order specific dispatch and return detail, layered together to form a single label document. With over 50 % of products being returned by online consumers, the current returns labelling process is both time-consuming and expensive, with multiple printing and packing operations required to accommodate the goods note, return instructions, return labels and returns questionnaire, which needs to be unique to each delivery. Chris Hunt, UK Sales Manager at Cobalt Systems explained “Not only does NexPlex reduce capital investment in equipment and lowers consumable costs, but it allows a far greater speed in the preparation and dispatch of parcels per hour.” Customer loyalty influenced by simple return process. The benefit to the consumer is also significant, with the multi-layered label delivering a simplified step by step returns process, removing any need to include personal data in the returns package. Chris Hunt continued “With the continued growth of the £30 Billion online retail markets, there is a fierce demand for greater automation and efficiency. Price and service online are no longer just the primary drivers for customer retention, the simplicity and cost-efficiency of allowing customers to return unwanted goods is essential in winning customer loyalty because over half of online goods are returned.” NexPlex caters for both fully and part automated lines The NexPlex is available for both fully automated lines and also in desktop format, to accommodate customers who require manual stations. Both systems are extremely time-efficient and secure, removing all risk of a missing document or incorrect document insertion. To see this unique innovation in action visit IMHX at the NEC 24th – 27th September - Stand 18N22 or why not call Cobalt Systems, right now on | 01270 539 800 | www.cobaltis.co.uk | sales@cobaltis.co.uk

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