5 Successful Ways to Boost Your Brand
- 04 Jan 2017
You will want your brand to be synonymous with reliability, honesty and integrity, so it is important you look for ways to do just that. Here are five successful ways to boost your brand:
1. Build a Great Reputation
A company is in control of their reputation. While the internet offers the perfect opportunity to promote your services, it can also destroy your online and offline status. You therefore have a responsibility to yourself and your team to build up an excellent reputation in your industry. Creating a great reputation could be as simple as treating your staff with respect to giving back to the community. Your goal is to prove to your demographic that you are worthy of both their time and money, so give them a reason to use your services.
2. Allow Your Service to Speak for Itself
You can embark on as many marketing campaigns as you like, but your company will fail to get off the ground if you offer a poor product or service. Ask yourself what you can offer your customer that no-one else can. Review your prices to ensure you’re offering great deals whilst making a profit. A high-quality service will outshine any advertisement or social media strategy. For example, if you are a conveyancer or solicitor, you would want to offer the best conveyancing quotes on a comparison website, which will ensure your brand stands out from the crowd.
3. Respond to Your Customers
There’s nothing more frustrating for a customer than being ignored. No-one likes to be kept waiting for an email, phone call or appointment. You must aim to respond to your customer as soon as possible. This means replying to their Facebook messages within 24 hours, calling them back when you said you would or sending a helpful email.
4. Improve the Customer Experience
The personal touch is always valued by the customer, whether online or instore. For example, if a person writes a Facebook comment on your page, take the time out to send them a polite and friendly response. You can also add a little thank you card when sending an online delivery, or you could follow up a purchase with a feedback email or text message to identify where you went right or wrong with a service – which will prove just how much you care about the customer experience and you can act to resolve common issues.
5. Reward Loyalty
Thank your customers with a lovely little reward. You could introduce a loyalty scheme, or you could occasionally send them an exclusive discount as part of an email marketing campaign. If you show your previous customers just how much you value their loyalty and custom, you can trust they will return to use your services again.