Customer Relationship Management

Accord CRM is a central repository that enables you to easily store, view and track all customer-related information, including contact information, previous communications and associated documents. The system includes user-definable workflows so customers can be directed to the right person. This makes it easier and faster to resolve queries and maximise your customer service levels. The progress of customer-related activities can also be monitored to ensure actions are completed and problems are addressed. This is an ideal CRM system for all customer-facing departments such as telesales, credit control, customer services, sales and account management. It is also simple to implement and can be configured to suit your own needs.

For more information on Customer Relationship Management talk to Business Computer Projects (BCP) Ltd