7 Top tips on answering the phone well

7 Top tips on answering the phone well These days, the good old telephone is sometimes forgotten. However, first impressions count, and a telephone call is often the very first touchpoint a potential client has with your business. Let’s also not forget that speaking with your clients is the best way to cement those precious relationships. At Sound Marketing, we strongly believe that picking up the phone is an integral part of providing the best service we can, so we’d like to share a few of the things we’ve learnt over the past 20 years. DON'T LET THE CALL RING OUT FOR TOO LONG It sounds obvious, but make sure all your team know that answering within 3 rings is essential. You probably have plenty of competition out there, so don’t give them a leg up by not getting to the phone quickly. LET THEM KNOW THEY MATTER You’ve been there, I’m sure. You call a company and the person answering the phone makes you feel like you’re an inconvenience. Sounding irritated, bored or downright miserable will be communicated through your voice. So put a smile on – it works!

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