Matrix offer a range of comprehensive support services for your digital signage installation, ensuring peace of mind at all times.
Priority Engineering Support. Customers can log a fault via our Helpdesk at any time. Faults logged via the website result in fast, effective turn around times.
ONELAN NTB Active Monitoring. Your ONELAN NTB players can be configured to report their status over the Internet to our server on a 15min basis. Our software will alert us if it detects any problems with the player. We will then alert a contact person in your organisation by telephone if the problem persists. Where possible we will resolve issues by remote-accessing the NTB software.
ONELAN NTB Remote System Refresh. To ensure the optimum performance of your ONELAN NTB(s), remote preventative maintenance sessions are delivered by one of our in-house digital signage specialists.
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